Tourism Operations and Management

Course background

The business of Tourism is such a dynamic and service-driven industry, and to be successful one have deeper understanding and knowledge in order to deliver excellent products and high-quality customer service. It does not matter, whether you have a synchronized system on your smart phone and computer where you respond to e-mails as soon as they get into your inbox or you serve your guests awesome picnic meals by River Nile-the longest river in the world- tourism operations can make or break a business.  Many tourism projects tend to focus on the initial stages of a business development such as assessment, planning and investment. Although critical first steps, such projects often lack the tools or expertise to build the capacity of local partners to actually manage and grow tourism enterprises.

Without empowering local Tour Operators or Tour Managers to effectively run a business, they are most likely to fail. Tour Companies and Travel Agencies are managed by people who have the passion but do not understand the sensitive of the  intangible products of the business of Travel, Tourism & Hospitality. The 10 day training in Tourism Operations & Management lays a firm foundation for Tour Company owners  & Travel Agency owners, Managers, Administrators and Supervisors to understand the tourism business, Operations, Management, Marketing (traditional and social media) and Administration among others.

Tourism Institute of East Africa’s Tourism Management & Operations training program attempts to fill that gap by teaching tourism Business Owners the day-to-day tasks of managing finances, Human Resources, Marketing. The program is meant for both established businesses that are struggling and new start-ups. We show you how to run a Tourism Business.

Our training can be done face-to-face or online.

Course Outline

  1. What is an Itinerary?
  2. Tour Packages
  3. Information and Resources for Planning & Developing Itineraries and Tour Packages
  4. Costing Tour Packages
  5. Marketing & Exhibitions
  6. Management & Administration
  7. Seasonal Analysis

Who should attend?

This short course is meant for:

  • People who are planning to start their own Tour Company
  • Tour Company owners who already have Tour Companies but need professional business, management, administration and marketing  skills in the tourism business.
  • Tour Operation Managers
  • Tour Operation Administrators
  • Supervisors

Training Schedule

Tourism Operations & Management training program is open all year round scheduled as follows:

Semester Break

You can join during semester breaks: November 2017, December 2017 to January  5th, 2018, April to part of May, and August 2018.
Study Program: Morning, Afternoon and Evening ( you can choose the time that suits you).

Study time:  2 hours per session

Mode of study: Face-to-face at our Namirembe campus.

During the Semester
You may choose to study during the semester: January - March 2018, May-July 2018, September -November 2018.
Study Program: From 3:00pm onwards. You can choose the best time that suits you.                                  Study time: 2 hours per session
Mode of study: Face-to-face at our Namirembe campus

Duration of Course                                                                                                                                

10 days of study  and 6 months of continuous mentorship. The mentorship program involves students contacting us by phone, e-mail, whatsapp or face-to-face.

Online Study                                                                                                                                                

From November 2017, we are opening up the course for those who have been inquiring about studying online. You can contact us for more information  and login details for online program.

Please, call/text/whatsapp or send a "call me back" on this number: +256 - 703 - 747 - 685 or send us an e-mail at: This email address is being protected from spambots. You need JavaScript enabled to view it. or visit our offices at: Plot 283 Willis Rd. Namirembe Hill ( next to the headquarters of the Church of Uganda).


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