Customer Care and Public Relations

 Course objective:

  • To lay a foundation for current and future business and revenue for your company by providing a superior service to ensure customers enjoy a friendly environment.
  • Provide value for money through deliverance of a superior service which is full of delightfulness.
  • Being your company’s arm/tool that is used to monitor the service delivery to ensure their conformity with world class standards.
  • Examining new approaches and elements which are key to customer retention and enhancement of customer relationship management.

Course Outline

  1. Customer care concepts
  2. Principles of Customer care
  3. Effective communication
  4. Assertiveness
  5. Public relations
  6. Exploring customer needs and expectations
  7. Handling complaints and difficult situations
  8. Solving customers’ problems
  9. Grooming and deportment.

This course is meant for people who aspire to enter the field where they interact with people on a regular basis.  It's  also helpful and beneficial to among other people: Managers, Supervisor, Front-Line Service Representative, and anyone who wants to have an understanding of Customer Loyalty in organizations.

You can choose to study this course at the Institute (face-to-face), Blended (face-to-face and also online) or you can study full online. Our staff are available to offer any needed support to our students. We also offer  consultancies for Companies/organizations/institutes on-site and/or off-site.

Duration

1. 3 Months

2. 5 days (condensed)

This course is offered at the Institute (face-to-face), Blended (face-to-face and also online) and fully Online ( e-Learning).

You can register anytime and study anytime and study anywhere as long as you have access to internet and a computer/ipad or your smartphone. Once you register, then you will be given log-ins to access your materials and thereafter, once you complete your course then we shall send you your certificate in your post box or by courier.  You will be required to send your e-mail address that for communication purposes.

If you would like to do this course at the campus (face-to-face0 then please, contact us by e-mail:  This email address is being protected from spambots. You need JavaScript enabled to view it. or call/text or whatsapp on +256 - 703 - 747 - 685.

COST:    This course cost USD $ 50 or UGX. 150,000 when you study ONLINE.

For the cost to study face-to-face at the institute for 5 days or 3 months please, contact Administration on the address given.

MODE OF PAYMENT:  You can deposit your money on our mobile money number: +256 - 772 - 443 - 327 from anywhere in the world using WorldRemit: www.worldremit.com or Western Union. You can also deposit your money on our bank account please send us an e-mail requesting for bank details:

REGISTRATION:       You can Register & study anytime.

DURATION:  5 days.

AWARD:   Certificate in Customer Care & Public Relations. 

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