Digital

Core classes cover more in-depth HRM theories and techniques. We focus on workplace behavior from an organizational psychology point of view and sociological theories. Options include classes in employee development and equality and diversity. The course covers areas such as recruitment and selection, training and developing and managing conflict at work. These are an important part of the management process in all organizations. Studying Human Resource for Tourism & Hospitality opens doors to the largest and fast-growing sector of the economy-tourism.

Job Opportunities

Hotels, Restaurants, Casinos, Events Companies, Travel Agencies, Tour Companies, Airlines, Cruise Ship, Theme Parks, National Parks among others.

Duration of Course:            2 Years ( 4 Semesters)

Duration of Semester:      13 weeks   

Holiday Period:                  4 weeks

Internship Period:              3 months

Tuition:

 Citizens of the East African Community

- 1st Semester:               1,090,000 

- 2nd Semester:              815,000

- 3rd Semester:               965,000

- 4th Semester:               815,000

- Internship:                   150,000

 The above fees cover: 

 1. Application fee ( paid once)

 2. Registration fee ( paid once)

 3. Tuition ( paid every semester)

 4. Development fee ( paid every academic  year)

 5. Functional fee ( paid every semester)

 6. Student Card ( paid once and once its lost the student pays for the new one)

 7. First Aid Training ( paid once in the 2nd or 3rd Semester)

 8. Internship ( paid at the end of the semester or whenever applying for internship training).

 NB. Hostel fees, Corporate uniforms, meals, transport, study class fees, and any other fee is NOT included in the above fee structure. These shall be communicated during the semesters and in the circular.

The management of the Tourism Institute of East Africa reserves the right to adjust the fees and programs without prior written notice.

Any coffee shop must-have men and women behind the scene that make the cup of coffee you take to give you that taste-these are the Baristas. A Barista is a person who makes espresso-based coffee drinks. Baristas are usually employed by specialty coffee cafes. To be a barista, you have to learn how to make many different types of coffee drinks. You might also need to be a little artistic! Baristas do not just wake up in the day and make that coffee, they acquire professional skills. The trends these days have changed and cafes are now the in-thing to bring together people who take alcohol and those who do not take alcohol. There is a growing number of Coffee places but the challenge remains-getting the right Professional Baristas to prepare the best Espresso, Cappuccino, Mocha, and Cafe Late among other coffees. The demand for Coffee Baristas is so high that in the region as coffee has become a uniting factor for non-alcoholic and alcoholic consumers. As of now, TIEA graduates do not meet the demand for Baristas in the region. We receive inquiries from Africa and the Middle East for Professional Baristas. Some cafes have gone ahead to sponsor training for their staff.

Tourism Institute of East Africa is one of the best Coffee Barista Training Institute and we continue to equip Coffee Barista Trainees with the Professional and relevant skills needed in the industry. This course allows one to gain a deeper understanding of the coffee itself and build on their practical skills for milk technique and latte art; not to mention health and safety, customer service, and business skills. By providing this world-class education platform, the Tourism Institute of East Africa believes that this will have a significant impact on the local and East African coffee industry and will raise the standards in coffee training at local, regional, and international levels. We do not stop at training but we also mentor those that have completed their training.

Now that the world is trying to get back to normal after 2 years of the pandemic and 1 year of transition from lockdowns and "normal", this year 2023 should be the year to acquire a professional skill that will open doors for employment and setting up your business in the coffee industry. Coffee is now consumed everywhere and so the need for Baristas is high in the region but also outside of the continent. Join this month's intake and become a professional Barista. We network our trainees as usual and connect them to employment opportunities.

Introduction

Customer Care Services & Public Relations are two careers with much in common. After all, both positions serve as the "face" of a company and work to uphold the company's image and A customer service representative, as the name implies, works directly with customers while public relations specialists most often deal with members of the media and other organizations. The key distinction between the two careers lies in who the representative works with. The similarities, however, usually end there. Customer service representatives answer customer inquiries, resolve complaints and make suggestions. The representatives work in a variety of environments, according to the nature of the company. A customer service representative may work inside a retail store, at a call center, at an office, or even at home. It is noted that because almost every industry needs Customer Service representatives and Public Relations officers, there are many people hired in these occupations.

Public Relations specialists contact members of the media and write press releases to announce how clients plan to serve the community. Public relations specialists also organize functions such as speaking engagements and conventions to keep the organization in contact with the public and press. Public relations specialists might conduct interviews or prepare speeches for clients. Business, non-profit organizations, and government agencies all hire public relations specialists. The Customer Care & Public Relations short course conducted at the Tourism Institute of East Africa will equip the train with practical and professional skills to fit in any of the departments (Customer Services Department and Public Relations Department) at a given company/organization.  

This course is meant for people who aspire to enter the field where they interact with people regularly.  It's also helpful and beneficial to other people: Managers, Supervisor, Front-Line Service Representative, and anyone who wants to have an understanding of Customer Loyalty in organizations.

Course objective:

• To lay a foundation for current and future business and revenue for your company by providing superior service to ensure customers enjoy a friendly environment.
• Provide value for money through the deliverance of a superior service that is full of delightfulness.
• Being your company’s arm/tool that is used to monitor the service delivery to ensure their conformity with world-class standards.
• Examining new approaches and elements which are key to customer retention and enhancement of customer relationship management.

Course Outline

1. Customer care concepts
2. Principles of Customer care
3. Effective communication
4. Assertiveness
5. Public relations
6. Exploring customer needs and expectations
7. Handling complaints and difficult situations
8. Solving customers’ problems
9. Grooming and deportment.

You can choose to study this course at the Institute (face-to-face), Blended (face-to-face and also online) or you can study full online. Our staff is available to offer any needed support to our students. We also offer consultancies for Companies/organizations/institutes on-site and/or off-site.

Duration: 3 months 

Award: Certificate in Public Relations & Customer Care Services

This course is offered at the Institute (face-to-face), Online, and Blended (face-to-face, distance learning, and online).

For those who may want to study ONLINE, the program is now open and you can get more details by contacting us at the address below.

Please, call/text/WhatsApp or send a "call me back" on this number: +256 - 703 - 747 - 685 or send us an e-mail at  This email address is being protected from spambots. You need JavaScript enabled to view it.  or visit our offices at Plot 283 Willis Rd. Namirembe Hill ( next to the headquarters of the Church of Uganda).