Telephone Skills and Etiquette

At the end of the Training, the student will be able to:

  • Use effective call greetings as a caller and a receiver.
  • Project the company in a positive manner.
  • Practice good telephone techniques and telephone manners.
  • Use appropriate language during telephone conversations.
  • Speak with an effective telephone voice.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call holds, interruptions, and unintentional disconnects.
    Manage difficult calls.

Here at TIEA, we strive to offer you the possibility of specializing in the various segments that fall under the Travel, Tourism & Hospitality industry, but also strengthening your opportunities to reach the wider spectrum of the industry. We are equipping human Resources, keeping in mind the new trends of the industry and benchmark with our partners in the sector to get to know the new dynamics of training needs.

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    Courses

    • Travel, Tourism & Hospitality Mgt
    • Cabin Crew Services & Hospitality Mgt
    • Knowledge Learning
    • Focused Learning
    • Outdoor Activities